FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

Shipping

Where do you ship to?

We currently ship orders within the United States. 🌎✈️

All orders are processed and shipped from Massachusetts. Shipping rates are calculated at checkout, and you’ll receive tracking details as soon as your order is on its way.

At this time, we do not offer international shipping.

How long does shipping take?

All of our items are custom-made to order. Production typically takes 5–7 business days before shipping.

Once shipped, delivery times vary depending on your location and carrier:
📦 Standard Shipping: 3–5 business days

You’ll receive tracking information as soon as your order is on its way. Please note that shipping times are estimates and may vary due to carrier delays, which are outside of our control.

How do I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to follow your package every step of the way.


📧 Check your email for tracking details after your order ships

🔗 Click the tracking link to see real-time updates from the carrier

⏰ Please allow up to 24 hours for tracking info to update once shipped

If you don’t see your tracking email, be sure to check your spam/junk folder or reach out to us at get.kreative@yahoo.com.

Returns

How do I return an item?

How Do I Return an Item?

Because all of our products are custom-made and personalized, we do not accept returns, exchanges, or cancellations once an order has been placed. Every item is created just for you, which means all sales are final.

If your order arrives damaged or incorrect, please contact us at get.kreative@yahoo.com within 3 business days of delivery. We’ll work with you to make it right.

Can I exchange for a different item?

Can I Exchange for a Different Item?

All of our products are custom-made and personalized, so we do not offer exchanges for different sizes, styles, or items once your order has been placed. Each piece is made to order just for you, which means all sales are final.

If your order arrives damaged or incorrect, please email us at get.kreative@yahoo.com within 3 business days of delivery so we can resolve the issue.

Do you take custom requests outside of what’s shown on live?


Yes! We love bringing your ideas to life. Send us an email at get.kreative@yahoo.com to discuss your vision.

What if I miss a TikTok Live — can I still buy?


Absolutely. While some items are exclusive to live claims, many designs are also available here on our website.

Do you offer group parties or events?


Yes! We host Pressing Bar Parties where you and your guests can design your own hats, shirts, or other items. Contact us to book your date.